A Day in the Life at Wilson’s Heating, Cooling & Plumbing
Good morning! The alarm goes off at 5:30 AM, and another day of serving our communities begins. As a service technician at Wilson’s Heating, Cooling & Plumbing, no two days are exactly alike, but they all share one common theme: helping our neighbors stay comfortable in their homes throughout the seasons. Let me walk you through what a typical day looks like for those of us on the front lines.
6:15 AM – Morning Preparation
After a quick breakfast and coffee, I check my company tablet for the day’s schedule. Today I’ve got a furnace service appointment in Belding, followed by a heater installation in Ionia, and finally an AC service call in Fenwick. Before heading out, I make sure my service vehicle is fully stocked with the tools and common parts I’ll need.
7:30 AM – First Call: Furnace Service in Belding
My first appointment is with a family whose furnace has been making strange noises. Michigan winters don’t play around, so this is a priority. Upon arrival, I:
- Greet the homeowners and listen carefully to their concerns
- Inspect the furnace and identify a worn blower motor
- Explain the issue and repair options in clear, understandable terms
- Replace the part after receiving approval
- Test the system thoroughly to ensure proper operation
The family is relieved to have heat working properly again, especially with the forecast showing temperatures dropping later this week.
10:30 AM – Second Call: Heater Installation in Ionia
After finishing in Belding, I head to Ionia where a family has decided to upgrade their aging heating system. This is a more involved job that will take several hours:
- Meet with the homeowners to review the installation plan
- Safely remove the old unit
- Install the new energy-efficient system
- Connect and test all components
- Walk the homeowners through operation and maintenance
There’s nothing quite like the satisfaction of completing an installation that will keep a family warm for years to come while helping them save on energy costs.
2:00 PM – Lunch Break on the Road
Between jobs, I take a quick lunch break in my truck. This is also when I catch up on messages and check if there are any emergency calls coming in that might affect my afternoon schedule.
2:30 PM – Final Call: AC Service in Fenwick
My last scheduled appointment is in Fenwick, where a customer is being proactive about maintaining their air conditioning system before the summer heat arrives. Smart move! Preventative maintenance includes:
- Cleaning or replacing air filters
- Checking refrigerant levels
- Inspecting electrical components
- Clearing debris from around the outdoor unit
- Testing overall system performance
I also take time to answer the homeowner’s questions about maximizing efficiency and extending the life of their system.
4:30 PM – Emergency Call in Orleans
Just as I’m wrapping up in Fenwick, dispatch calls with an emergency: an elderly resident in Orleans has no heat, and temperatures are expected to drop below freezing tonight. Of course, I head straight there.
The issue turns out to be a failed ignition system. With the parts I have on hand, I’m able to complete the furnace repair quickly. The relief on the homeowner’s face makes the extended day completely worthwhile.
6:00 PM – Wrapping Up the Day
Before heading home, I complete my service reports, update inventory, and prepare my vehicle for tomorrow. I also touch base with our office team about the day’s calls and any follow-ups needed.
What Makes It All Worthwhile
Working at Wilson’s Heating, Cooling & Plumbing isn’t just about fixing mechanical systems—it’s about ensuring comfort and safety for our communities in Belding, Fenwick, Ionia, and Orleans. Whether it’s keeping families warm during Michigan’s harsh winters or cool during the summer heat, there’s real purpose in what we do every day.
The technical challenges keep the work interesting, but it’s the gratitude from customers that makes this career truly rewarding. There’s nothing quite like the feeling of leaving a home knowing you’ve made a meaningful difference in someone’s day.
Until tomorrow!