Challenge
During one of Northeast Ohio’s harshest winters, a multi-unit apartment complex in North Canton faced a critical situation when their aging heating system failed during a severe cold snap. With temperatures dropping below freezing, the property manager needed an immediate solution to protect residents and prevent pipe freezing across the 24-unit building.
Solution
Custom Comfort Systems responded to the emergency call within hours, dispatching their certified technicians to assess the situation. Upon inspection, they discovered that while the immediate issue was repairable, the building’s HVAC infrastructure required a comprehensive modernization approach to prevent future failures.
The team developed a two-phase solution:
1. Emergency Repair
– Immediate heating system restoration
– Temporary supplemental heating installation
– 24-hour monitoring during the critical period
2. Long-term Implementation
– Complete system efficiency assessment
– Strategic replacement schedule
– Preventative maintenance program development
Implementation
Custom Comfort Systems worked closely with the property management team to execute the plan while minimizing disruption to residents. The company’s service area coverage across Akron, Canton, Massillon, Boardman, and Columbiana allowed them to quickly mobilize additional resources as needed.
Results
The strategic approach delivered significant benefits:
– 30% reduction in annual heating costs
– Improved temperature consistency throughout the building
– Enhanced resident satisfaction
– Zero emergency calls in the following 18 months
Ongoing Success
The property manager now relies on Custom Comfort Systems for regular maintenance across their entire portfolio of properties. The preventative maintenance program includes:
– Quarterly system inspections
– Filter replacement schedules
– Equipment performance monitoring
– Seasonal adjustments and optimization
This case study demonstrates Custom Comfort Systems’ ability to not only address immediate HVAC emergencies but also develop comprehensive solutions that provide long-term value for their clients. Their extensive service area coverage and rapid response capabilities make them a trusted partner for both residential and commercial properties throughout Northeast Ohio.